Deliver customers a consistent, seamless digital experience on the web, in an app, in the contact center or in brick and mortar.
Easily add seamless customer processes to any web property. Embed workflows into your website and customer portals to maximize efficiency and increase self-service.
Enhance existing mobile and web apps with our lightweight and highly secure SDK. Leverage existing app assets in new channels or embed FICX workflows into your existing apps.
Help customers complete complex tasks originating the Bot channel by pushing to a digital workflow. Expand service quality, boost success rates and address points of customer frustration.
Enhance self-service and call deflection by embedding digital workflows in IVR. Trigger an SMS invitation to complete a process digitally. Increase call containment and customer satisfaction.
Empower agents to send workflows directly to callers during voice and chat interactions. Collaborate in real-time to accomplish complex tasks quickly or allow customers to complete later at their convenience.
Enrich brick-and-mortar and field sales effectiveness by delivering workflows directly to customers during in-person interactions. Improve service efficiency and sales conversion.
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